Refund and Return Policy
Last Updated: 15/08/2024
At Memories Paradise, we strive to provide you with the best shopping experience and high-quality products. However, if you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully to understand your options.
1. Returns Eligibility
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– Returns must be initiated within 30 days of the purchase date.
**Non-Returnable Items:**
Certain items are exempt from being returned, including:
– Gift cards
– Personalized or custom-made items
– Perishable goods (e.g., flowers, chocolates, food items)
– Items that have been used or altered
– Sale items (only regular-priced items may be returned)
How to Initiate a Return:
– Contact our customer service team at contact@memoriesparadise.com with your order number and reason for return.
– We will provide you with instructions on how to return your item.
Return Shipping:
– You will be responsible for paying your own shipping costs for returning your item.
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2. Refunds
Refund Process:
– Once we receive your returned item, we will inspect it and notify you of the status of your refund.
– If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
– If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
– If you’ve done this and still have not received your refund, please contact us at contact@memoriesparadise.com.
Partial Refunds:
In certain situations, only partial refunds may be granted (if applicable):
– Items with obvious signs of use
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@memoriesparadise.com.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@memoriesparadise.com with details of the product and the issue. We will work with you to resolve the problem promptly.
5. Contact Us
For any questions or concerns about returns, refunds, or exchanges, please contact us.
We are here to assist you and ensure your shopping experience with Memories Paradise is a pleasant one.